ForewordAcknowledgments
PART I: Interactional Supervision
CHAPTER 1: Introduction, Overview, and Basic Assumptions
- Focus of the Book
- Three Assumptions
- Organization of the Book
- Empirical Base
- Summary
CHAPTER 2: An Interactional Approach to Supervision
- Terminology
- Task Definition
- Worker–System Interaction
- Obstacles to Worker–System Interaction
- Supervision Function
- Research Findings
- Summary
PART II: Supervision and the Phases of Work
CHAPTER 3: Preparatory and Beginning Skills in Supervision
- Supervision and the Phases of Work
- The New Supervisor: Some Variations on the Theme
- Affirmative Action in Promotion and Hiring: Issues for the Supervisor
- Supervisory Beginnings with New Workers
- Research Findings
- Summary
CHAPTER 4: Work-Phase Skills in Supervision
- Work-Phase Model
- Research Findings
- Summary
CHAPTER 5: Supervisory Endings and Transitions
- The Worker's Ending Experience
- The Supervisor's Ending Experience
- Summary
PART III: Education and Evaluation Functions
CHAPTER 6: Educational Function of Supervision
- Assumptions about Teaching and Learning
- Requirements for Effective Learning
- Skills of Professional Performance
- Teaching Core Practice Skills
- Monitoring Skills Development
- Research Findings
- Summary
CHAPTER 7: Evaluation Function of Supervision
- Obstacles to Effective Evaluations: The Supervisor's Viewpoint
- Evaluation Content and Process
- Research Findings
- Summary
PART IV: Working with Staff Groups
CHAPTER 8: Supervision of Staff Groups
- Dynamics of Supervisory Work with Staff Groups
- Mutual Aid Processes
- Beginning Phase in Groups: The Contracting Process
- Work Phase in Groups
- Authority Theme: Group–Supervisor Relationships
- Ending Phase in Groups
- Research Findings
- Summary
CHAPTER 9: Helping Staff Cope with Trauma
- Death of a Worker's Client
- Death of a Staff Member
- Physical Attack by a Client on a Worker
- Public Questioning of Agency Policies
- Service Reductions, Staff Cutbacks, and Reorganization
- Impact of a Social Trauma
- Summary
PART V: Mediating Conflict between Staff and the System
CHAPTER 10: Working with the System
- Supervisor's Role in Mediating Conflict with the System
- Helping Staff Negotiate the System
- Third-Force Function
- Research Findings
- Summary
Coda: Recording Procedures and Professional Competence
APPENDIX: Notes on Research Methodology
- Instrument Development and Testing
- Methodology of the 1981 Study
- Methodology of the 1991 Study
References
Further Reading
Case Example Index
About the Author
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